Preguntas Frecuentes
FREQUENTLY ASKED QUESTIONS FOR CUSTOMERS.
At CRABTOMI, we always notify you of the number of units that are available, this information is located under the "BUY NOW" box. If the product you want to buy is not available but you find it in our catalog, there is a gray notice that says "Product not available". Check later if the product is available.
IS MY PRODUCT SIZE AVAILABLE?
Some products have different sizes. If you want to check if your product size is available, just choose your size and the number of units will appear below the "BUY NOW" button. Before choosing the size read the size specification table very well according to your country.
WHAT DO I DO IF I CANNOT FIND MY PRODUCT?
If you can't find your product, follow these simple steps:
1. Check the search bar for a typing error.
2. If the product doesn't appear as you typed, use other keywords or general terms to help you locate it quickly or navigate to the pop-ups on each product line.
3. If you still can't find your product, use category or filter search.
4. If you have already tried these options and cannot find your product, it may be sold out. If you need help, please contact our customer service area.
WHAT IS THE SHIPPING COST?
The shipping cost depends on the product you choose (weight, size, volume, value) of your geographic location and the payment method you choose. Check your shipping costs in these simple steps:
1. Add the product to your shopping cart by clicking 'Buy Now'.
2. Select the apartment and delivery city.
3. Click 'Pay'. On the purchase completion page you must select the payment method and the shipping cost will automatically appear.
WHAT IS THE SHIPPING TIME?
Shipping time depends on the product you choose and your geographic location. Check shipping time in 3 easy steps:
1. Add the product to your shopping cart – click 'Buy Now'.
2. Select the apartment and delivery city.
3. The shipping time will automatically appear.
Please note that delivery time is counted only on business days and is excluded on Saturdays, Sundays and public holidays.
DOES CRABTOMI MAKE DELIVERIES TO ALL DESTINATIONS?
Every day our coverage increases, now we can ship products almost anywhere in the world. However, there are places we can't get to because of the coverage our partner courier companies have. Do not worry! We may ship your product to you elsewhere if you change your delivery address.
Remember that pay-as-you-go is not available in all places in the country, so you'll need to choose another form of payment or choose another place of delivery; if you want to change the delivery address that's already registered to your account.
IS IT SAFE TO PAY ONLINE WITH CRABTOMI?
At CRABTOMI we respect and guarantee your security and that of your payments. We use the best protection and encryption system called 256-bit Secure Sockets Layer (SSL) that encrypts all your payment information. We do not access your personal information, we only send it encrypted directly to our PCI DSS certified payment system partner (international security accreditation for the processing of card and transaction information online). Your payment information is processed directly on the company's server, you can rest easy when paying with your credit or debit card, as we do not store your card information.
Credit card only: Credit card only: Once you complete your card details, we send that information in encrypted form to our certified providers and they debit the sum of money you paid on CRABTOMI and Done from your credit card! Your payment process ends.
CREDIT CARD
Pay for your orders securely by credit card and your product differs up to 36 installments! For credit card payments you must have all your card information at hand. In linio we accept national and international credit cards: Visa, Mastercard, American Express, Diners Club.
